Message us on WhatsApp or our website. Describe what you need — text or voice. A real person finds the best options, sends you 2–3 choices, and books whichever you pick.

Asking is free. Service fees start from €15 per booking depending on complexity. Family bookings start from €50 with the first 2 children free; each additional child is €10–15. Group bookings get special negotiated rates. Visa processing runs €30–100 depending on the country.

Within 24 hours during business days. Every message is answered by a person, not a bot.

Yes. Send a voice note on WhatsApp describing your trip. We transcribe it and your agent processes it like any other message.

Contact us immediately. If you booked with us, we handle rebookings, cancellations and disruptions with the airline or hotel for you, at no extra fee. See also your rights when a flight is delayed or cancelled.

Yes. Tollstadt is registered with the trade office in Dresden as an intermediary for travel services (Vermittler von Reiseleistungen). More on who we are.

All major cards, Apple Pay, Google Pay, and SEPA direct debit through Stripe. All transactions are PSD2-compliant.

Absolutely. One person coordinates with us. We poll preferences if needed and deliver a single plan that works for everyone.